Return & Refund Policy

Last updated: June 16, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or worn in any way
• Be returned with its original packaging and accessories

 

How to Request a Return

To initiate the return process, please contact our support team at support@vallora.shop. We will respond to your request within 1–2 business days with instructions on how to proceed. Please ensure you provide your order number and a clear reason for the return in your email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, your refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. You will receive an email notification once your refund has been processed.

Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please check your bank account and ensure you have the correct account information. If the issue persists, please contact our support team at support@vallora.shop for assistance.

Exchanges

We only offer exchanges for defective or damaged items. If you received a damaged item, please contact our support team and we will guide you through the exchange process. Please note that exchanges are subject to availability, and we may offer a refund instead if the item is no longer in stock.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we are not responsible for lost or undelivered returns.

Contact Us

For any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at support@vallora.shop. We are here to help and look forward to resolving any issues you may have.